Admin Assistant

As an Admin Assistant at Alex Wood House Care Home, you will be responsible for providing a high standards of customer service and positive first impressions for all guests visiting the home. 

About Alex Wood House Care Home: 
Alex Wood House is an exceptional residential care home in Cambridge. At Alex Wood House we pride ourselves on our family-feel, attractive gardens and providing outstanding care to each of our residents. 

We’re based in a quiet nook in Arbury on the north eastern side of Cambridge, three miles from the city centre. Our home offers 24-hour residential care and 36 en-suite bedrooms. 

About the role: 
Reporting to the Home Admin Manager, the Administration Assistant will be in charge of ensuring the reception area provides a friendly, welcoming and professional image at all times. You will also be in charge of supporting the Home Admin Manager with a variety of administrative tasks, such as; answering enquiries, responding to emails, and postal duties.  

Salary: 
£12.20 per hour. 

Shift Pattern: 
20 hours per week, worked on a rota basis from Monday to Sunday.

Home Location: 
Fortescue Road, Cambridge, England, CB4 2JS – 3 miles from the city centre. 

Key Duties & Responsibilities: 

• Coordinating all front desk activities including answering all incoming calls, providing information for callers, redirecting calls or taking accurate messages ensuring they are passed to the appropriate person in a timely manner.   
• Assist the Home Admin Manager with payroll tasks such as setting up new starters, recording absence and annual leave and processing leavers. 
• Support the Home Admin Manager with day-to-day admin tasks ensuring that they are completed with accuracy and efficiency. 
• Assist with enquiry handling, preparing and sending out brochures and responding to and sending emails 

Training, Skills & Experience Required: 

• Previous administrative experience is desirable, as is knowledge of Finance and or HR procedures, however training will be provided for the successful candidate.  
• You will have excellent customer service, communication and IT skills, ideally Microsoft Office, together with an eye for detail. 
• You are confident in handling personal and sensitive data and ensuring it is maintained in a confidential manner, at all times. 
• You are organised, numerate and accurate, with a ‘can-do’ attitude. 

What we can offer: 

• Fully comprehensive induction. 
• Competitive salary. 
• 28 days of holiday per year. 
• Free Blue Light Card & access to the Blue Light discount platform. 
• Refer a friend scheme. 

About Athena: 
Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk). 

Our aim is to be the provider of choice for our residents and the employer of choice for our team members. 

Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities. 

We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.